Returns & Exchanges

At The OT Store, we want you to love your fashion finds, but if a fit isn't right, we offer a 30-day window for hassle-free returns on all unworn items with original tags. Please ensure items are in their original condition to qualify for a full refund or store credit.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend keeping your tracking receipt for peace of mind.

4

Receive Your Refund

After our team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing