Frequently Asked Questions

Everything you need to know about shopping with The OT Store.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $75; otherwise, a flat rate of $5.99 applies.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have the original tags attached. Return shipping is free for all domestic exchanges.

How do I know which size will fit me best?

Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' in the product description.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.

Are your garments ethically sourced?

Sustainability and ethics are at the core of The OT Store. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials such as organic cotton and recycled polyester.

Can I track my order once it has been placed?

Yes! Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.